Every enquiry answered. Including the ones at 11pm.
An AI answering service that knows your business, answers the question properly, and books the appointment. Not a phone tree, and not a chatbot that says it will pass your message along.
You are talking to one right now. Try it.
The real problem
A missed enquiry is not delayed. It is gone.
People contacting a local business are usually comparing two or three at once. If you do not answer, they do not wait, they go to whoever does. The enquiry is not deferred, it is lost, and you never see it in any report.
The usual answers each fail differently. Voicemail is where enquiries go to die. A human answering service does not know your prices, your service area, or what you actually do, so it takes a message. A scripted chatbot handles the three questions someone anticipated and falls over on the fourth.
What works is something that genuinely knows your business, can answer an unanticipated question, and can complete the booking without a handoff.
What it does
Trained on your business, not on a generic script.
01
Answers real questions
It reads every page of your site, so it can answer about pricing, service area, availability and process, including questions nobody scripted.
02
Books the appointment
It completes the booking in the conversation, against your real calendar. No "someone will get back to you".
03
Qualifies the lead
It works out who is ready and who is browsing, and flags the ones worth calling back first.
04
English and Spanish
It switches to whichever language the customer opens in, mid-conversation if they do.
05
Hands over cleanly
When something genuinely needs you, it collects the context first, so you start the call already knowing the situation.
06
Shows you the transcripts
Every conversation is readable. The questions people ask are the most honest market research you will get.
Agents already answering
Each of these has something answering for the business when nobody is free to pick up.
Jose Argueta, Teacher's Retirement Solutions A life insurance agent with a booking assistant wired into his real calendar. It offers times that exist, takes the booking in conversation, and files it to the CRM. 
Revive Beauty Bar Medical aesthetics in Salinas, rebuilt off WordPress as 226 pages in English and Spanish, with a bilingual AI concierge that knows every treatment and opens the right one in the booking cart. 
Precision Construction A general contracting corporation doing everything from ADUs to property development, with a home page that shows the whole range at once instead of hiding it behind a dropdown. How we set it up
Usually live within a week.
- 1
It learns your business
We feed it your site, your services, your pricing and your policies, then correct it until the answers are right.
- 2
You try to break it
You ask it the awkward questions your customers ask. We fix whatever it gets wrong before anyone else sees it.
- 3
Wire up booking
Connected to the calendar you already use, so a booked slot is actually booked.
- 4
Go live
It goes on your site and starts answering. You get the transcripts from day one.
- 5
Tune it monthly
Real conversations show where it hesitates. That is where it gets better, and where you learn what customers actually want to know.
Frequently asked
Software that responds to customer enquiries automatically, in conversation, using knowledge of your specific business. Unlike a human answering service it knows your prices and availability, and unlike a scripted chatbot it can handle a question nobody anticipated.
A traditional chatbot follows a decision tree someone wrote in advance, so it fails the moment a customer phrases something unexpectedly. This reads your actual content and reasons about it, so an unanticipated question still gets a correct answer.
It answers from your content rather than from general knowledge, using retrieval-augmented generation: your pages are indexed, and every reply is written from the passages retrieved for that question. When nothing relevant exists it says so and offers to hand over instead of guessing. We also spend the setup week deliberately trying to make it give a wrong answer, and the mechanism is explained in plain terms in the "What is RAG?" post on the blog.
Usually it covers what a receptionist cannot: nights, weekends, and the times everyone is already on a call. Most businesses use it to stop losing after-hours enquiries rather than to remove a person.
Yes, against your real calendar, inside the conversation. Booking in the moment is the whole point, because an enquiry that has to wait for a callback is an enquiry you can still lose.
Yes, and it switches automatically to whichever language the customer opens in.
Try it before you buy it.
The concierge on this page is the same product. Ask it something difficult about Digital Vibes and see how it handles it.
- Spanish written, not translated
- 48-hour starter turnaround
- Founder-built in Salinas
- Every number sourced
- Sub-2-second loads
- Owned by you, hosted by us
- Built around your booked job
- One playbook, every city
- Spanish written, not translated
- 48-hour starter turnaround
- Founder-built in Salinas
- Every number sourced
- Sub-2-second loads
- Owned by you, hosted by us
- Built around your booked job
- One playbook, every city