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Refunds, Cancellations & Returns

Everything we sell is a digital service, so nothing ships and there is nothing to send back. This page explains refunds on one-time work, cancellation of monthly plans, and the 60-day guarantee.

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1. Returns and exchanges

Digital Vibes Design sells digital services: websites, Google Business Profile optimization and management, local SEO, AI assistants and ads management. No physical product is manufactured, packaged or shipped, so there is nothing to return and nothing to exchange.

We do not accept returns or exchanges. Refunds, where they apply, are handled under the rules below and issued to the original payment method.

2. How services are delivered

There is no shipping and no shipping cost. After you buy:

  • You get an order confirmation by email immediately.
  • We contact you within one business day to schedule the kickoff and collect what we need (content, photos, account access).
  • Delivery happens online: a live URL, an optimized profile, a configured assistant, or a monthly report, depending on what you bought. Typical timelines are stated on each product page. Starter Presence sites are live in about five business days once we have your content.
  • Timelines depend on how quickly we receive what we need from you.

3. One-time services

This covers builds, setup fees, and one-time work such as Google Business Profile Optimization.

  • Before work begins: full refund. Cancel any time before we start, for any reason, and you get 100% of what you paid back. “Begins” means the kickoff call, the first strategy or research work, or the first account change, whichever happens first.
  • After work begins: non-refundable. Custom work can’t be un-done or resold, so payments become non-refundable once we start. What you get instead is our commitment to keep revising until the delivered work matches the scope you bought.
  • If we cannot deliver the agreed scope at all, you get a refund for the part we could not deliver. That call is ours to make honestly and we will make it in writing.

4. Monthly plans

This covers subscriptions such as Starter Presence ($59/month) and Google Business Profile Management ($550/month).

  • Cancel any time. No contracts, no cancellation fee, no phone-tree runaround. Email, call or use the chat.
  • Cancellation takes effect at the end of the period you have already paid for. Your service keeps running until then.
  • We do not pro-rate or refund partial months. Cancelling on the 20th does not refund the other 10 days.
  • To avoid the next charge, cancel at least 24 hours before your renewal date.
  • Cancel a website plan and the site comes down at the end of the period. Ask us first if you want an export; after 12 months of continuous service the design files are yours to keep.

5. The 60-day guarantee on websites

Websites we build carry the 60-Day Love It Or We Fix It Free guarantee:

Within 60 days of launch, if anything about your site isn’t right, we fix it for free, with unlimited revisions. If we can’t make it right, you get a refund, minus hosting costs already incurred. This guarantee overrides section 3 for website builds.

6. Things we can’t refund

  • Money spent on your behalf with third parties: ad spend on Google or Meta, domain registrations, paid plugins, stock photography, premium fonts.
  • Hosting and platform fees for periods already served.
  • Work delivered and approved, where the request is a change of mind rather than a failure of scope.

7. How to request a refund or cancel

Contact us with your order number or the email you bought with:

We respond within one business day. Approved refunds are issued to the original payment method within 5 to 10 business days, and how fast it appears after that is up to your bank or card issuer. We’ll send you written confirmation either way, including our reasoning if we decline.

8. Problems and chargebacks

If something is wrong, talk to us before you file a chargeback. A real person answers, in English or Spanish, and most disputes are a misunderstanding that takes ten minutes to fix. Filing a chargeback on delivered work while ignoring our messages is grounds for us to suspend service and pursue the amount owed.

9. Contact

Digital Vibes Design Salinas, California, United States Email: hey@digitalvibes.design Phone: (831) 214-4827

Related: Terms of Service and Privacy Policy.

Questions about this document?

Email or call and a person answers, in English or Spanish. Usually the same business day.